1. What is your product line?
2. What is the best product for transportation applications?
3. If I already have a solution developed, how would I integrate satellite functionality into it?
4. What is your procedure for ordering?
5. Can you customize a product for my company?
6. Compared to your competitors, how well do your communicators receive the satellite signals?
7. Is any special training required to operate your products?
8. What makes your products so reliable and durable?
9. What are your I/O interface requirements?
10. Do your units read sensor information such as engine temperature? Will the unit's alarm system activate if it is removed illegally from a site?
11. How can I receive my data? Do you offer backend software? What type is available?
12. Can I use my QUAKE modem internationally?
13. Are your products type approved?
14. What kind of processing and computing power do your products offer? How much memory is available for my on-board application?
15. Does your InMarsatD+/IsatM2M product offer the ability to write custom applications?
16. Does your Q9612 Iridium Short Burst Data Transceiver have any programming capability?

1. What is your product line?

For more information on QUAKE^® products, please visit our products page.

2. What is the best product for transportation applications?

QUAKE’s Q2000 series is an excellent product for transportation applications. The Q2000 offers added power and signal conditioning as well as a J1708 Bus interface. The J1708 interface allows for extraction of data from the on-board Bus without the time consuming installation of sensors on the vehicle. See our products page for more details.

3. If I already have a solution developed, how would I integrate satellite functionality into it?

QUAKE’s Q1200-S modem is an excellent option for developers who wish to integrate satellite connectivity into an existing solution. Featuring high performance, and advanced on-board capabilities, the Q1200-S has been priced at an affordable cost to allow integrators, big and small, ease of introduction to the market. The Q1200-S features two RS-232 serial ports. See our products page for more details.

4. What is your procedure for ordering?

To order from QUAKE, it is best to first speak with a member of our sales team to make sure you are purchasing the right hardware for your particular needs. For sales and ordering information, please CLICK HERE to contact Quake's Sales Department at 858-277-7290 or info@quakeglobal.com.

5. Can you customize a product for my company?

QUAKE has worked closely with various developers and has designed custom solutions from our product line. If we do not currently support what you require, please let us know. QUAKE can either custom-design a product for you or direct you towards one of our partners who may have a solution that is right for you.

6. Compared to your competitors, how well do your communicators receive the satellite signals?

Based on published results, many QUAKE modems receive satellite signals almost twice as well as the nearest competitor. Contact QUAKE for specific details and reports.

7. Is any special training required to operate your products?

QUAKE products require no special training to use and operate. QUAKE has a complete set of manuals and instructions for operating our modems, as well as a technical support team. However, we do recommend that you do receive training from a QUAKE technician in order to expedite the development of your solution. QUAKE also offers Development Kits, which are highly recommended for first time users.

If QUAKE products are obtained through a Value-Added Reseller (VAR), training on the technical aspects of the product is not required. The product will operate flawlessly without user intervention. It is plug and play. The VAR will program the unit as required.

8. What makes your products so reliable and durable?

QUAKE is an ISO 9000:2001 Certified company, and is dedicated to maintaining the highest quality standards.

The engineering design is a primary factor. QUAKE produced the first ORBCOMM modems in the 90’s. These modems were designed for installation in the most hostile environments, including installation on heavy equipment. Years of experience are factored into the design of QUAKE products. From a vibration standpoint, the design is durable because the QUAKE modem circuit board is supported through its length by mechanical shields. QUAKE has performed laboratory testing that has shown this design approach holds up in extended vibrations environments of greater than 8 G's, and performed lifetime testing (such as a the transportation industry million miles test).

From a temperature standpoint, QUAKE's Orbcomm products and all components have been designed and/or qualified for operation in industrial environments, i.e., -40ºC to 85ºC. QUAKE has also performed testing has verified successful operation within this temperature band.

From an electromagnetic interference standpoint, QUAKE's mechanical shields also provide electromagnetic protection. The shield design virtually eliminates self-interference, and provides a strong barrier to external interference, allowing QUAKE modems to operate in electronically hostile environments where other modems cannot.

QUAKE's long and successful experience producing and marketing rugged modems for the ORBCOMM system has been applied in recent years to QUAKE's modems for the IRIDIUM and INMARSAT networks as well.

9. What are your I/O interface requirements?

This depends on the product. For more details, visit our products page.

10. Do your units read sensor information such as engine temperature? Will the unit's alarm system activate if it is removed illegally from a site?

Yes. QUAKE's simple programming allows for both of these features.

11. How can I receive my data? Do you offer backend software? What type is available?

The data is received over the Internet via e-mail or an internet-enabled device such as a PDA or cell phone. You may route the data to your custom backend software. If you do not have backend software, aVAR handling your satellite system of choice can provide this service for you. Please talk to your QUAKE representative for more information.

12. Can I use my QUAKE MODEM internationally?

Yes. The IRIDIUM, INMARSAT, and ORBCOMM systems are global. QUAKE's modems can be programmed and provisioned appropriately to allow it to work virtually anywhere in the world, subject only to system licensing requirements. Check with your sales representative for details.

13. Are your products type approved?

Yes. All QUAKE products have FCC and ORBCOMM/ INMARSAT/ IRIDIUM approval, as appropriate. In addition, specific Quake products have also been ETSI, ANATEL, and/or CE approved. Contact QUAKE for details.

14. What kind of processing and computing power do your products offer? How much memory is available for my on-board application?

The QUAKE's ORBCOMM modems have an ARM7TDMI RISC processor with a 14.7 MHz speed. The application programmer writes code that runs on the ARM7TDMI RISC processor. This code is written in C, compiled on a host device, and then uploaded to the ARM7TDMI Flash File System (FFS) through the MTS serial port interface using QUAKETools. The code is linked to the QUAKE firmware in the ARM7TDMI Flash at system boot.

The programmer does not have to concern himself with the ARM interface to the DSP. This interface is currently used for ORBCOMM applications only, and delivers satellite downlink data automatically to the ORBCOMM transport layer code. Access to this data is obtained through API calls from the programmer’s code to the transport layer.

A one MB Flash memory chip comes standard with QUAKE ORBCOMM modems. QUAKE ORBCOMM modems may be ordered with a memory upgrade option, which adds another 1MB of Flash memory. The Flash memory has about 700 KB reserved for firmware, and about 300 KB reserved for the Flash File System (FFS). The custom application code is stored as an object file in the FFS, along with other configuration data. The FFS boundary is preset and is not accessible to the application programmer. Because of these boundaries, the programmer should restrict his application and data to less than 200 KB. (Or 1.2 MB if using a modem with the second Flash chip option.) If these limits are too restrictive for the application, contact QUAKE. QUAKE can modify the firmware to change the program and data boundaries to suit larger applications.

15. Does your InMarsatD+/IsatM2M product offer the ability to write custom applications?

Yes, the complete solution Q5500D+/IsatM2M has a full API, which allows customers to control the GPS, analog and digital inputs/outputs through a scripting language. It includes the development environment as well as the compiler. This all equates to giving the developer flexibility in their applications.

16. Does your Q9612 Iridium Short Burst Data Transceiver have any programming capability?

The simple answer is, no. However, the Q9612 is designed to communicate with the use of the customer’s own processor (DTE) with an easy to use AT COMMAND SET.  It can become a "stand alone" solution with the use of the iQ intelligent processor. The iQ board simply 'snaps' onto the Q9612 modem and is ready for use. The iQ contains digital inputs and outputs, an analog input and a 16 channel GPS. The combination of the Q9612 and iQ provides full programming functionality.

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